ACamps Ltd – Safeguarding, Equality, Behaviour & Complaints Statements (2025 Update)

ACES Group | Putting Children First
If you have any questions about any of the information below, please contact us at info@acesportuk.com.

Safeguarding & Child Protection Statement (2025)

ACamps Ltd, part of the ACES Group, is fully committed to safeguarding and promoting the welfare of every child in our care. We believe all children have the right to grow up safe from harm, abuse, discrimination and neglect.

We recognise that:

  • Abuse can happen to any child, regardless of age, sex, race, culture, religion, disability, or background.

  • Safeguarding is everyone’s responsibility.

  • Our duty of care extends to acting promptly and appropriately when concerns arise.

Our Commitment

  • All staff are trained in safeguarding and operate in line with ACES Group Safeguarding & Child Protection Policy (2025).

  • We will report any concern that a child may be at risk of harm. Procedures will always prioritise the safety and wellbeing of the child.

  • All concerns are passed to the Camp Manager and to the ACES Designated Safeguarding Lead (DSL).

  • Where required, referrals will be made to the Local Authority Children’s Services or the relevant safeguarding partnership.

Reporting a Safeguarding Concern

If any staff member, parent, carer, volunteer or child has concerns about a child’s safety, it must be reported immediately to:

  1. The Camp Manager (on site)

  2. ACES Group Designated Safeguarding Lead

  3. Local Authority Children’s Services if the child is in immediate danger

(We use local authority contact numbers based on the area of the camp. This information is displayed on site and on our safeguarding noticeboard.)

We will always act quickly, sensitively and in the child’s best interests. 

Equality, Diversity & Inclusion Statement (2025)

At ACamps we welcome children of all backgrounds, abilities and identities. Every child is valued equally.

We provide opportunities that are inclusive and accessible, in line with the Equality Act 2010, and do not tolerate discrimination of any kind, including discrimination based on:

  • Race or ethnicity

  • Religion or belief

  • Sex or gender

  • Disability or health

  • Language or culture

  • Socio-economic background

  • Personality or lifestyle

Our Approach

  • All children are supported to participate fully.

  • Activities are adapted where reasonable to meet individual needs.

  • Staff receive equality and inclusion training through ACES Group.

  • Any discriminatory behaviour, comment or attitude is challenged and recorded.

We review this statement annually to ensure that inclusion remains at the heart of everything we do.

Behaviour & Anti-Bullying Policy (2025)

We aim to provide a fun, safe and positive environment where all children can thrive.

Bullying

Bullying in any form is not tolerated. If a child feels they are being bullied, they should speak to any member of staff, who will inform the Camp Manager immediately. All reports are taken seriously and handled sensitively.

If bullying is confirmed:

  • Appropriate action will be taken, considering the needs of all children involved.

  • Behaviour support will be put in place.

  • In serious or repeated cases, a child may be removed from camp to protect the safety of others.

We understand that behaviour challenges often come from unmet needs, and we will address both sides fairly and consistently.

We Expect Children To:

  • Treat others with kindness and respect

  • Avoid swearing, abusive, or aggressive behaviour

  • Respect personal property and camp facilities

  • Listen to and follow staff instructions

  • Help maintain a safe, positive environment for all

Parent/Carer Responsibilities

Please inform us verbally and on the Attendance Form if your child may require additional behaviour support.
We ask parents to support staff decisions and work with us if concerns arise.

Staff Responsibilities

  • Treat all children with respect and fairness

  • Protect children’s self-esteem and wellbeing

  • Provide appropriate, engaging, fun activities

  • Apply rules and sanctions consistently

  • Never use physical punishment

  • Only use physical intervention when necessary to prevent harm

  • Record any significant behaviour incidents and inform parents on the same day

Behaviour Management Procedure

  1. The group coach addresses the behaviour.

  2. If needed, the Camp Manager intervenes, with a supporting witness present.

  3. Parents/carers are contacted to discuss next steps.

  4. If behaviour continues or impacts safety, suspension from camp may be considered in consultation with ACES Head Office.


Concerns & Complaints Policy (2025)

We take all concerns seriously and handle them in line with ACES Group procedures.

How We Handle Complaints

  • All complaints must be reported to the Camp Manager.

  • An Incident/Concern Form is completed.

  • An initial investigation begins immediately to ensure the welfare of the child is protected.

  • Parents/carers receive a verbal or written response within 7 days (or within 21 days if an extended investigation is required).

  • If the issue is not resolved, the complaint can be escalated in writing to ACES Head Office.

  • A further written response will be provided within 28 days.

  • If external agencies (police, Ofsted, safeguarding partners) are involved, we will follow their guidance and keep the complainant updated.

A written record of all complaints is maintained and can be viewed upon request.

Insurance

All ACamps sites operate with full Public Liability Insurance and Employers’ Liability Insurance, held centrally by ACES Group.

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